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Internet Privacy and SMMC

Your privacy is important to Southern Maine Medical Center. We never sell or share your personal information with outside organizations without your written consent. Here is an outline of the information we do and do not gather from our site visitors:

Information collection
For each visitor to our website, our server records: the visitor's IP address, and user-specific information on what pages the visitor accesses or views. Our server does not recognize visitors e-mail addresses and we do not set any cookies. Cookies refer to unique packets of information that a server can transfer to a visitor's computer.

Site visitors may be asked to give other information, such as a mailing address, a phone number, and credit card information, in order to receive some of our services. Visitors may decide to volunteer this additional information to fill out a survey, to make a donation, to register for a program, or to join a mailing list.

The information we collect is used to improve the content of our website. It is only shared with organizations in the Southern Maine Medical Center Family.

We do not partner with or have special relationships with any ad server companies.

From time to time, we may use this volunteered information for new, unanticipated uses not currently disclosed in this privacy policy. If our information practices change at some time in the future, we will contact each individual before we use his or her data for these new purposes and allow each person to opt out of these new uses. We will also post the policy changes to our website to notify visitors of these changes and provide visitors with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.

Your personal information
Site visitors who have provided Southern Maine Medical Center with additional information are welcome to contact us at anytime about this information.

Our postal address is:

One Medical Center Drive
P.O.Box 626
Biddeford, ME 04005

Or contact Susan Hadiaris in our Community Relations Department by email at or by telephone at 207-283-7233.

Upon request we provide site visitors with access to all information (including proprietary information) that we maintain about them. This includes:
financial information (e.g., credit card account information), transaction information (e.g., dates on which customers made purchases, amounts and types of purchases),
communications that the visitor has directed to our site (e.g., e-mails, customer inquiries),
contact information (e.g., name, address, phone number).

Visitors can access this information by sending us an e-mail at the above e-mail address, calling us at the above telephone number, or writing to us at the above address.

If a site visitor receives an e-mail message from Southern Maine Medical Center and no longer wishes to receive these messages, he or she can be removed from the e-mail list by sending us an e-mail at the above e-mail address, calling us at the above telephone number, or writing to us at the above address.

If a site visitor supplies us with a postal address he or she may receive periodic mailings from us with information on new healthcare services, upcoming events, and research projects. Names and addresses can be removed from any mailing list by sending us an e-mail at the above address, calling us at the above telephone number, or writing to us at the above address. These requests will be processed within two weeks of receipt.

When we transfer and receive certain types of sensitive information, such as financial or health information described above, it is transmitted in a secure, encrypted format. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site. However, we can not guarantee the security of your computing environment. Please be sure to use a secure computer and network connection when you transmit information to us.

If you feel that this site is not following its stated privacy policy, you may contact us at the above addresses or phone number. Or you can contact the state or local chapters of the Better Business Bureau, the state or local consumer protection office, the Federal Trade Commission by phone at 202-FTC-HELP (202-382-4357) or visit their website.

Updated: April 2012

All rights reserved 2001, Southern Maine Medical Center, Biddeford, ME

© Southern Maine Medical Center     1 Medical Center Drive     Biddeford, Maine 04005 USA     Tel: (207) 283-7000

SMMC is a member of the MaineHealth System and a participant in the HealthInfoNet Health Information Exchange

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